Frequently Asked Questions | Hotel Palomar Los Angeles

General

How do I view my reservation?: Use this link to view, modify, or cancel your reservation.
What is check in/check out time?: Check in time is 3 p.m., check out is 12 noon.
Do you allow smoking on property? In the rooms?: Hotel Palomar Los Angeles - Westwood is completely non-smoking. A $400 cleaning fee is applied to room that has been smoked in.
How much do you charge for high speed/wifi internet access?: Complimentary high-speed wired and wireless Internet access is available throughout the hotel, to Kimpton InTouch Guest Loyalty members.
Do you have high-speed wired and/or wireless internet access available?: Wireless internet access is available throughout the hotel and high-speed wired internet access is available in all guestrooms.
Do you have a fitness center? What kind of equipment does it have? What are the hours?: Yes, Hotel Palomar Los Angeles - Westwood offers a 24-hour fitness facility located on the sixth floor. Facility includes elliptical machines, treadmill, a stationary bike and free-weights. Personal training may be arranged upon request.
Do you offer room service? What are the hours?: Hotel Palomar Los Angeles offers 24-hour room service provided by our restaurant, BLVD 16.
Do you have a business center?: Yes, Hotel Palomar Los Angeles - Westwood offers a 24-hour business facility located on the sixth floor. It includes a PC/MAC computer with access to a printer. Copy and fax services can be provided by the front desk. There may be a charge associated with these services.
Do you have a pool?: An outdoor swimming pool is located along side the hotel open daily from 7 a.m. - 10p.m.
Do you have a spa? What are the hours?: We have in room spa services available. Please contact the concierge for assistance with these services.

Transportation/Directions

How do I get to the hotel?: Please see our Maps & Directions page.
Do you offer free shuttle service from the airport?: We do not offer a complimentary shuttle service. Please contact the concierge for transportation assistance.
What are your cross streets?: We are located on Wilshire Boulevard and Selby Avenue.
Do you have onsite parking? How much is parking? Is it included in my room rate?: Parking is $35 per night plus tax.

Reservations

How do I view my reservation?: Use this link to view, modify, or cancel your reservation.
Will your rooms allow rollaways/cribs/playards? Is there a charge?: Most of our rooms can accommodate rollaways/cribs/playards. Rollaways are available for a charge of $15 per night plus tax. Cribs and playards are provided complimentary and are subject to availability.
I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?: Please contact the website with which you made your reservation.
What is the minimum age requirement to check in to the room?: If someone under the age of 18 is booking a reservation, the following is required:
1. A parent or guardian must sign a statement that they are responsible for all charges and/or damages
2. Mini-bars will be locked and no key will be given to the minor
3. Normal hotel rules apply:
- No Noise
- Maximum number of people in the room applies at all times
What is your cancellation/deposit policy?: Cancellations must occur at least 24 hours prior to local hotel time of 6 p.m. Guests who do not cancel prior to 24 hours before local hotel time of 6 p.m. will be charged a one night's room plus tax. Cancellation policy is subject to change. An early departure fee in an amount up to one night's room and tax may apply.
Is my ID/passport required at check in?: Yes, we do require a government issued photo ID at the time of check in for all reservations.
What age do kids stay for free?: Kids 17 and under stay for free in existing bedding when accompanying an adult.
Do you have connecting rooms?: Some Deluxe and Vista Deluxe guestrooms connect. Connecting rooms are on a request basis and can not be guaranteed.
Do you have accessible rooms?: Yes, we have accessible rooms. Some of these rooms include modified bath tubs with bars and added facility, and some include a roll-in shower. For more information on the accessible features of our hotel, click here.
Do you have an early departure fee?: An Early Departure Fee of up to one night's room and tax may apply on all reservations.

Restaurant

What are the hours of the restaurant/bar/lounge?: BREAKFAST
Monday - Friday, 6:30 a.m. - 10:30 a.m.

LIGHT BREAKFAST
Monday - Friday, 10:30am-11:30am

BRUNCH
Saturday - Sunday 7am - 2:00pm

LUNCH
Monday - Friday, 11:30 a.m. - 2:00 p.m.

LOUNGE
Monday - Sunday, 2:00pm - 12am

DINNER
Monday - Sunday, 5:30pm - 10pm

Accounting

I have questions about my bill. Who do I call?: For all billing issues please contact our Accounting Department.
What forms of payment are accepted to pay for my room?: We accept all major credit cards.

Pets

Are pets allowed? Are there restrictions for weight, height or types?: Pets are welcome at the Hotel Palomar Los Angeles - Westwood with no restriction on type or size. Pet Owners will be asked to fill out a waiver form accepting responsibility for any damage or cleaning charges that may occur while at the Hotel.
Do you have pet free rooms for those with allergies?: We do offer pet free rooms. Please mention this at the time of booking.
Do you have pet sitting or dog walking services?: Pet-Sitting and Dog Walking services are available through our Concierge. Please contact the concierge in advance for these services.
How far do you have to walk to take your pet out?: You may take your pet out to a grassy area near the corner of Wilshire and Selby, approximately 50 feet from the Front Door.

Concierge

I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?: Contact the concierge prior to your arrival to set up these services.

Meetings

How do I book a meeting?: Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal
How can I create a unique atmosphere during my meeting?: Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event.
Do you offer special group rates?: Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel.
Need more information about booking a meeting at a Kimpton Hotel?: Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information.
How can I book a wedding at a Kimpton Hotel?: Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information.

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